FAQs

Frequently Asked Questions — Soma Root

How long will my order take to arrive?

• For U.S. orders, estimated delivery time is 3 to 5 business days.

• For international orders, delivery takes 7 to 15 business days, depending on the destination.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to track your shipment in real time.

Can I return a product if I'm not satisfied?
Yes. We accept returns within 30 days of delivery, provided the product is unused and in its original packaging.

Which products are non-returnable?
Due to hygiene and safety reasons, opened supplements and used personal care products are not eligible for return.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

Do you offer international shipping?
Yes! We ship to various countries. The estimated delivery time for international orders is 7 to 15 business days.

Can I change my shipping address after placing an order?
If you need to update your address, please contact us as soon as possible. If the order has not yet shipped, we’ll be happy to make the change.

What should I do if my product arrives damaged?
Please contact us immediately with photos of the damaged product and packaging. We’ll be happy to arrange a replacement or a refund.